1. How long does shipping take?
Orders are processed within 1–2 working days after confirmation.
Once dispatched, delivery typically takes 6–7 working days, depending on your location.
2. Do you offer returns or exchanges?
At the moment, SHENAA does not offer returns or exchanges.
We request you to carefully review product details, sizing, and descriptions before placing your order.
3. What if I receive a damaged or incorrect item?
In the rare event of receiving a damaged or incorrect product, please contact us within 24 hours of delivery with clear images. Our team will assist you accordingly.
4. How do I choose the right size?
Please refer to our Size Guide available on the website.
If you are between sizes, we recommend choosing the larger size for comfort.
For further assistance, feel free to contact us before ordering.
5. Are the colors shown on the website accurate?
We try our best to display colors as accurately as possible. However, slight variations may occur due to lighting, screen resolution, or device settings.
6. Are SHENAA outfits stitched or unstitched?
All SHENAA pieces are ready-to-wear and fully stitched, unless mentioned otherwise in the product description.
7. How do I care for my SHENAA garment?
We recommend gentle hand wash or dry clean, depending on the fabric.
Care instructions are mentioned on each product page to help maintain quality and longevity.
8. Do you ship across India?
Yes, we currently ship within India.
Shipping timelines may vary slightly based on location.
9. How can I contact SHENAA?
For any queries related to orders, sizing, or shipping, you can reach us through our contact page or social media. We’re happy to help.